Shipping Policy

Shipping Policy

At SEJAHTERA SEEDS AND BULBS (SEJAHTERASEEDS.COM), we carefully prepare and ship all orders to ensure safe and efficient delivery. By placing an order, you agree to the terms outlined below.

🇺🇸 Shipping Area

  • We currently ship within the United States only
  • International shipping is not available at this time

📦 Shipping Origin

We partner with a network of independent growers and suppliers across the United States.

  • Orders may ship from multiple locations
  • Items may arrive in separate packages and at different times

This allows us to maintain freshness and product availability.

💲 Shipping Cost

  • Shipping costs are calculated at checkout unless otherwise stated
  • Promotions such as free shipping may be offered at our discretion

⏱ Processing Time

  • Orders are processed within 3–7 business days
  • Processing times may be longer during peak seasons or high demand
  • Orders are processed Monday–Friday (excluding holidays)

Tracking numbers may be generated before the carrier performs the initial scan.

🚚 Shipping & Delivery Time

  • Estimated delivery time: 5–15 business days after shipment
  • Delivery times are estimates only and not guaranteed

Delays may occur due to:

  • Carrier delays (USPS, UPS, etc.)
  • Weather conditions
  • High shipping volume
  • Holidays or peak seasons

📍 Tracking Information

  • Tracking information will be provided when available
  • Tracking updates may be delayed or inconsistent

Important Notes:

  • “Pre-Shipment” or “Label Created” means the carrier has not yet scanned the package
  • Some shipments (especially letter mail) may have limited tracking visibility
  • Tracking may show “Delivered” before the package physically arrives

⚠️ Shipping Responsibility & Risk Transfer

Once an order is handed over to the carrier, responsibility for transit is transferred to the shipping carrier.

By placing an order, you agree that:

  • We are not responsible for carrier delays
  • We are not liable for lost, stolen, or misdelivered packages
  • We are not responsible for packages marked as delivered but not received

📌 Refused Deliveries

  • If a package is refused by the buyer, it will be returned to the sender
  • Perishable items (plants, roots, cuttings, bulbs) that are refused are not eligible for refund or replacement
  • Refusing delivery voids any claim eligibility

📌 Delivery Attempts

  • An order is considered fulfilled once delivery is attempted by the carrier
  • Claims of “item not received” are invalid if delivery was attempted or refused

📬 Address Accuracy

  • Buyers must provide a complete and accurate shipping address
  • We are not responsible for incorrect addresses provided by the buyer
  • If a package is returned due to incorrect address, reshipping fees will apply

📦 P.O. Boxes

Some items may not be eligible for delivery to P.O. Boxes. We recommend providing a full street address whenever possible.

🌿 Important Notice for Live & Perishable Products

We sell live and perishable items, including seeds, plants, cuttings, roots, and bulbs.

By purchasing, you acknowledge:

  • Shipping stress is normal and expected
  • Minor cosmetic damage is not considered a defect
  • Environmental and transit conditions are beyond our control

📌 Upon Delivery

  • Buyers must accept delivery
  • Items must be inspected immediately upon arrival
  • Any issues must be reported with:
    • Clear photos
    • Multiple angles
    • Within a reasonable timeframe

Failure to follow these steps may result in denial of claims.

📩 Contact Information

SEJAHTERA SEEDS AND BULBS
7813 46th Ave
Elmhurst, NY 11373

Email: info@sejahteraseeds.com

We typically respond within 1–3 business days.